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Privacy Policy

How we collect, use, share and protect personal information.

Last updated: 6 February 2026

1. Introduction

We are committed to protecting your privacy. This Privacy Policy (also known as a “Privacy Notice”) explains how we collect, use, store and share personal information when you use our website, contact us, or use our property management services.

We only handle personal information that is necessary to deliver the services you require. Except as set out in this Privacy Policy, we do not sell your personal information or supply it to other companies for marketing.

Under UK data protection law, we are a data controller for the personal information we process in connection with our services. This Policy may be reviewed and updated from time to time.

2. Who we are (Data Controller)

Company: Seal Housing Ltd
Address: 46a Theydon Rd, London E5 9NA
Telephone: 020 8806 0999
Email: admin@sealhousing.com

If you have questions about this Policy or how we handle your data, please contact us using the details above.

3. What is personal information (personal data)?

“Personal data” means any information relating to an identifiable person who can be identified directly or indirectly. Some personal data identifies you directly (e.g. name and email address). Other data may identify you indirectly (e.g. an address, tenancy reference, or online identifiers).

4. What information we collect

Depending on your relationship with us (tenant, landlord, contractor, supplier, enquirer), we may collect:

  • Identity details: name, title, date of birth (where required), and other details you provide.
  • Contact details: phone numbers, email, correspondence address.
  • Property/tenancy details: address, tenancy details, maintenance/repair information you submit.
  • Financial/verification details: where relevant for referencing/tenancy processes (e.g. employment and income information, benefits details). We only collect what is necessary for the purpose.
  • Communications: records of emails, messages and calls to ensure we can handle requests and maintain accurate records.
  • Website/contact form data: name, email, phone, enquiry type and message.
  • Technical data: limited information needed to keep the website secure and working (e.g. basic logs).

5. How we collect your information

  • When you contact us (phone, email, post, forms).
  • When you sign up as a tenant, landlord, or do business with us.
  • When you are engaged as a contractor/subcontractor to carry out works.
  • When you report repairs or use our maintenance systems/portals.

6. Why we use your information

We use personal information to:

  • Provide property management services (including communication, tenancy administration, and maintenance handling).
  • Respond to enquiries and requests, and provide customer support.
  • Coordinate contractors and repairs, and manage safety/compliance processes.
  • Maintain appropriate records, prevent fraud, and keep our services secure.
  • Comply with legal and regulatory obligations (for example, property and safety obligations).

7. Lawful bases for processing

UK GDPR requires a lawful basis for processing. Depending on the context, we may rely on:

  • Contract: where processing is necessary to provide services or manage a tenancy/relationship.
  • Legal obligation: where we must process data to comply with laws/regulations.
  • Legitimate interests: running our business, responding to enquiries, maintaining records, and improving service (balanced against your rights).
  • Consent: where required (for example, certain cookies or where you explicitly opt in). You can withdraw consent at any time, but this will not affect processing already carried out.

Note: for tenancy/property management, we often process data under contract and/or legal obligation, not consent.

8. Sharing your information (third parties)

We do not sell personal data. We may share information where necessary, for example:

  • Service providers who support our operations (e.g. IT, email services, cloud storage, professional advisers, accountants).
  • Contractors/tradespeople where required to complete works or respond to maintenance issues.
  • Legal/regulatory bodies where we are required by law or where necessary for the prevention/detection of crime.

We take steps to ensure third parties handle data securely and only for permitted purposes.

9. Data retention (how long we keep data)

We retain personal information only for as long as necessary for the purpose it was collected, including to provide services, maintain accurate records, and meet legal/regulatory requirements.

Retention periods can vary depending on whether you are a tenant, landlord, contractor, or an enquirer. If you would like more detail, contact us at admin@sealhousing.com.

10. International transfers

Some of our suppliers may process information outside the UK. If we transfer personal data internationally, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses), as required by UK GDPR.

11. Security (how we protect your data)

  • We store data securely and take reasonable technical and organisational measures to protect it.
  • Access is restricted to people who need it for legitimate purposes.
  • Security controls are reviewed periodically.

12. Your rights

Under UK GDPR, you may have rights including: access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making.

To exercise your rights, contact: admin@sealhousing.com. We may need to verify your identity before responding.

For more detail, see our GDPR page.

13. Complaints (ICO)

If you are unhappy with how we handle personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

ICO website: ico.org.uk

14. Cookies and analytics

Our website may use cookies and similar technologies. For details (and how to manage cookies), please see our Cookie Policy.

15. Automated decision-making

We do not carry out automated decision-making (including profiling) that produces legal or similarly significant effects based solely on automated processing.

16. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.